FAQ

Can I use my health insurance for services at Live Oak?

Can I use my health insurance for services at Live Oak?

Most Live Oak therapists are able to bill insurance providers and are “In Network Providers” with Blue Cross/Blue Shield (BCBS) of Illinois PPO. Many can also bill other PPO insurance plans as “Out of Network Providers.”

It is always best to call your insurance carrier to check eligibility and benefits prior to completing an intake with Live Oak. You can usually find your benefit information through your provider’s website or access it by phone using the numbers provided on the back of your insurance card. Follow prompts or inform a representative that you want to check your mental health benefits, and ask the following questions:

  1.  Do I have outpatient behavioral health coverage? If your insurance is not BCBS PPO, what are the benefits?
  2.  What is my annual deductible amount?
  3.  How much is remaining?
  4.  When does it reset?
  5.  What is my co-pay or co-insurance amount?
  6.  Is pre-authorization needed?
  7.  Is there a per year session limit?
Does Live Oak offer a sliding scale?

Does Live Oak offer a sliding scale?

Each of the therapists at Live Oak has a fee range within which they operate. Our staff therapists have the most experience, and therefore have the highest rates. Our post graduate trainees have graduated from a master’s degree program and are pursuing their clinical licensure. Given their years of experience, they are able to offer a rate that is lower than staff therapists. Our interns are in the process of completing their master’s degrees and see clients at our lowest rate which is currently $35 per session.

Does Live Oak charge the same for couples and families as for individuals?

Does Live Oak charge the same for couples and families as for individuals?

Yes, you will be charged the same fee regardless of whether you are seen individually or as a couple or family.

How long does it take to see a therapist? Do you have a waiting list?

How long does it take to see a therapist? Do you have a waiting list?

We respond to all requests or questions about appointments within one business day. At times we have a waiting list, but we can usually schedule an appointment within a few days of your call, depending on your schedule and any specific scheduling needs you may have.

Do you offer weekend and evening appointments?

Do you offer weekend and evening appointments?

Yes. Though many people request evening and weekend appointments, we do what we can to accommodate your scheduling needs.
Live Oak is generally open during the following times:
Monday – Thursday: 8 AM – 9 PM
Friday: 8 AM – 5 PM
Saturday: 8 AM – 4 PM

Does Live Oak offer the services of a psychiatrist (M.D.) who can prescribe medication?

Does Live Oak offer the services of a psychiatrist (M.D.) who can prescribe medication?

We don’t have a psychiatrist on our staff, but we have relationships with many psychiatrists in Chicago and the surrounding suburbs. If it becomes necessary for you to see a psychiatrist while you are working with us, we will work with you to identify a doctor and coordinate our services with him/her.

How does Live Oak communicate with my doctor, my other providers, and/or other people of my choice?

How does Live Oak communicate with my doctor, my other providers, and/or other people of my choice?

We believe it is important those who are caring for you communicate and coordinate services. We will share information with others only after discussing this with you and only after you have signed an authorization for us to share information. You may also decide what type of information we will share and how frequently.

What forms of payment do you accept?

What forms of payment do you accept?

We accept cash, checks and credit cards (Visa, Mastercard, and Discover).

Is there parking?

Is there parking?

Lakeview:

You may park against the rail in the parking lot directly west of the building after 5:30 PM on weekdays, and Saturday all day. At all other times, both metered and free street parking are available.

Downtown:

Parking is available at a discounted rate of $18 for four hours at 20 E. Randolph. Your therapist can provide you with the discount sticker necessary to receive this rate.

Uptown:

Free parking is available in the parking lot behind the Bridgeview Bank building for up to 2 hours (between the bank and the "L" tracks). Just tell the parking lot attendant that you have an appointment with Live Oak

Evanston:

Clients can park on the south park of the parking lot adjacent to the building.

Is Live Oak accessible by public transportation?

Is Live Oak accessible by public transportation?

Lakeview:

Yes. We are five blocks west of the “L” stop at Belmont (Brown, Red and Purple lines), and about 6 blocks south of the “L” stop at Southport (Brown line). The CTA #77-Belmont bus stops at the corner of Belmont and Lakewood, across the street from our building.

Downtown:

Yes. We are one block east and one block north of the Madison/Wabash Brown Line station, and three blocks east of the Washington Blue line station. As we are located on Michigan Avenue, a variety of bus routes also pass directly in front of the office.

Uptown:

Yes. We are located right off the Lawrence Red Line stop and on the CTA #36 Broadway Bus route.

Evanston:

Yes. We are less than a 5-10 minute walk from the CTA Purple Line and Metra UP-N stops.

Are the Live Oak offices physically accessible to all persons? (entering the building and once inside the building)

Are the Live Oak offices physically accessible to all persons? (entering the building and once inside the building)

Lakeview
Yes. We have a wheelchair lift by the rear door of the building and a large, accessible elevator to reach our offices on the fourth floor. All bathrooms in the building are wheelchair accessible and meet ADA requirements. At the front of the building, there are five stairs from the sidewalk to the building entrance. If you have requests or questions about accessibility, please ask your therapist prior to your first appointment.

Downtown
Yes. Our building is located on the corner of Michigan and Washington. The accessible entrance is on Washington. The building has multiple elevators which take you directly to our office on the 5th floor.

Uptown
Yes. There is an elevator to our 10th floor office suite.

Evanston
Yes. There is a ramp into the building and our office is on the first floor.

Can I bring a pet?

Can I bring a pet?

Building policy prohibits animals such as dogs or cats from being inside the building unless you rely on the animal for assistance.

Can I specify traits (gender, sexual orientation, etc.) of the therapist I wish to see?

Can I specify traits (gender, sexual orientation, etc.) of the therapist I wish to see?

Yes. We have many qualified therapists and we will make every effort to connect you with a therapist who can best meet your needs.

What should I do prior to my first appointment?

What should I do prior to my first appointment?

Before arriving for your first appointment, it may be helpful for you to do a few things:
First, if you plan on using insurance, please make contact with your insurance company to be sure you understand your benefits, deductible, and/or co-pay. Please also bring your insurance card with you.

Second, you may choose to familiarize yourself with our general thoughts and policies about therapy. You may download our “Statement of Agreement” and print it for your reference, though your therapist will also review it with you during your first session.
Download Statement of Agreement

Third, you may download our “Privacy Policies” for your information. Your therapist will also provide you with a copy of these policies at your first session.
Download Privacy Practices

Fourth and last, take a moment to think about what questions you might have for your therapist during your first session. It may also be helpful to think about what you would like to accomplish. Please remember that you do not have to tell your therapist “everything” during your first session. Rather, it is an opportunity to share enough to determine the fit between you and your therapist. As you continue in therapy, you will undoubtedly clarify your goals.